Where we ship
We currently ship to addresses in the United States only. We do not currently ship internationally.
Processing time
Orders are processed within 3 business days after payment is confirmed. Business days are Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the next business day.
Delivery time
Estimated delivery within the US is 2–8 business days after dispatch. These are estimates, not guarantees. Delays can happen because of carrier issues, weather, peak seasons or incorrect addresses.
Shipping costs
Free shipping is provided for all orders.
Order tracking
When your order ships, we email a confirmation with tracking details. Tracking may take up to [24–48] hours to update. To check on an order, use the tracking link or email hello@nocturnepillow.com.
Multiple items and split shipments
Orders with multiple pillows may ship together or in separate packages, with separate tracking numbers. You will not be charged extra for split shipments.
Address accuracy
Please double-check your shipping address at checkout. We cannot change an address after an order has shipped. If a package is returned to us because of an incorrect or incomplete address, we may charge reshipping costs, or refund the order less the original shipping cost.
Delays
If we expect a delay beyond the delivery date we stated, we will notify you by email and offer the option to agree to the new date or cancel for a full refund, as required by the FTC Mail, Internet or Telephone Order Merchandise Rule.
Lost, stolen or damaged packages
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Damaged on arrival: email hello@nocturnepillow.com within 30 days of delivery with photos of the package and product. We will arrange a replacement or refund.
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Marked delivered but not received: check around your property and with neighbours, then contact the carrier. If it is still missing, email us within 30 days and we will help investigate. We will replace or refund confirmed lost orders. / Carrier claims process applies.
- Once a carrier marks a package delivered to the address provided, risk of loss passes to you, subject to the above.
Contact
Questions about shipping? Email hello@nocturnepillow.com.
